Field notes
Practical IT, written down.
Guides for Bay Area business owners, from the people who pull the cable and answer the phone. No buzzwords, no filler, no sales scripts.
The IT setup a restaurant actually needs
What restaurant IT actually involves: a POS that survives the rush, a network built for card payments, cameras you own, and support that answers at 8pm on a Friday.
IT support for dental and medical practices: what good looks like
Imaging workstations, HIPAA-minded security, backups that actually restore, and same-day support: what dental and medical practices should expect from an IT provider.
On-prem AI for small business: what it's good for, and when the cloud is better
Running AI models on hardware you own: what on-prem AI actually does for a small business, what it takes to run, and the honest cases where cloud AI is the better choice.
What your cyber insurance questionnaire actually asks for
MFA, EDR, tested backups, email filtering, patching: a plain-English walkthrough of the cyber insurance questionnaire for small businesses, and what "yes, with evidence" looks like.
Owning your security cameras vs renting them: the three-year math
Per-camera cloud subscriptions look cheap by the month. Run the three-year math for an eight-camera business and ownership usually wins. Here's the honest comparison.
POS down? The 15-minute triage before you call anyone
Your POS is offline and the line is growing. Work this triage in order: network first, then platform, then terminal. And know exactly when to stop and call for help.
Ask your business anything: private AI search over your own documents
What it looks like when your contracts, SOPs, and invoices become something you can question in plain English, on a server you own, with nothing leaving the building.