Support plans
Coverage that matches your hours.
Every plan includes remote support, monitoring, and a real response-time commitment. Pick the tier that matches when your business actually runs.
Core
For offices and 9-to-5 businesses.
- CoverageMon–Fri, 8am–6pm
- ResponseWithin 1 business hour
- On-site when business-downNext business day
Most popular
Priority
For restaurants and retail. Your evenings are our business hours.
- Coverage7 days, 7am–10pm
- ResponseWithin 30 minutes
- On-site when business-downSame day
Mission Critical
For operations where an hour of downtime costs real money, any hour of the day.
- Coverage24 / 7 / 365
- ResponseWithin 15 minutes
- On-site when business-down4 hours, any hour
"Business-down" means you can't transact: POS down, network down, or a server hosting a system you can't operate without. Not sure which plan fits? Tell us your hours and we'll recommend one.