Support plans

Coverage that matches your hours.

Every plan includes remote support, monitoring, and a real response-time commitment. Pick the tier that matches when your business actually runs. Not sure which fits? Tell us your hours and we'll recommend one.

Core

For offices and 9-to-5 businesses.

• Coverage: Mon to Fri, 8am to 6pm
• Response: within 1 business hour
• Business-down on-site: next business day

Priority

For restaurants and retail. Your evenings are our business hours.

• Coverage: 7 days, 7am to 10pm
• Response: within 30 minutes
• Business-down on-site: same day

Mission Critical

For operations where an hour of downtime costs real money, any hour of the day.

• Coverage: 24 / 7 / 365
• Response: within 15 minutes
• Business-down on-site: 4 hours, any hour

"Business-down" means you can't transact: POS down, network down, or a server hosting a system you can't operate without.